Contact & Grievance
We're here to help. 💬
Questions, feedback, a safety concern, or a formal complaint — here's how to reach the right team at Alongo.
Support
The fastest way to get help is in-app support — available before, during, and after any booking. You can also email us at support@companion.app. We aim to reply within 1–2 business days.
Report a safety concern
If someone breaks our Community Guidelines or makes you feel unsafe, use Report or Block on any profile, chat, or booking. For urgent safety issues, email grievance@companion.app. In an emergency, contact your local emergency services first.
Grievance Officer
In accordance with India's Information Technology (Intermediary Guidelines) Rules, 2021, our Grievance Officer is Grievance Officer, Companion (PLACEHOLDER — named individual). Email grievance@companion.app. We acknowledge complaints within 24 hours and aim to resolve them within 15 days. Please include your account details, what happened, and any screenshots or references so we can act quickly.
Privacy & data requests
To access, correct, or delete your data, or to withdraw consent, use in-app account controls or email privacy@companion.app. See our Privacy Policy. If you're not satisfied, you may escalate to our Grievance Officer or complain to the Data Protection Board of India.
Law enforcement
Lawful requests from authorities should be sent to grievance@companion.app with appropriate legal process. We respond to valid requests as required by law.
Registered office
Alongo Technologies Pvt. Ltd. (PLACEHOLDER)
Bengaluru, Karnataka, India (PLACEHOLDER — registered office)
Alongo is a platform for lawful, platonic companionship only. See our Community Guidelines and Terms.